FAQs
1. How can I contact Shortwear?
You can contact Shortwear using the details below:
Email: support@shortwear.shop
Phone: +1 716 812 8688
Address: 29212 Inverness Dr, Bay Village, CA 44140
Customer Support: Monday–Friday, 9:00 AM–5:00 PM CT
Website: shortwear.shop
2. What payment methods do you accept?
Shortwear currently offers Cash on Delivery (COD) for eligible orders.
This means you can place your order through our website and make payment when your order is delivered.
Any payment options currently available will be shown during checkout.
3. When do I pay for my order?
For eligible Cash on Delivery orders, payment is collected at the time of delivery.
Please ensure that someone is available to receive the order and complete payment when the courier arrives.
4. Where do you ship?
We currently ship within the United States.
Orders can be placed through our website:
Website: shortwear.shop
5. How much does shipping cost?
We currently offer:
Free Standard Shipping Across the USA
If any special or additional shipping charges apply to a particular order, they will be disclosed where applicable.
6. How long does order processing take?
Orders are typically processed within 1–2 business days.
Processing may include:
- Order review
- COD verification where required
- Product preparation
- Packing
- Handover to the shipping carrier
Orders placed on weekends or U.S. public holidays are generally processed on the next business day.
7. How long does delivery take?
Estimated standard delivery time is typically:
5–6 business days after dispatch
The total estimated timeframe, including processing, is generally:
6–8 business days from the order date
Delivery times are estimates and may vary because of carrier delays, weather conditions, public holidays, or other circumstances outside our control.
8. Will I receive tracking information?
Yes. Where tracking is available, we will provide tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after shipment.
9. What if I entered the wrong shipping address?
Please contact us as soon as possible:
Email: support@shortwear.shop
We will do our best to update your shipping information before dispatch, but we cannot guarantee changes after an order has already been processed or shipped.
Customers are responsible for providing accurate and complete delivery information when placing an order.
10. What is your return policy?
Return requests should generally be submitted within 30 days of delivery.
To qualify for a return, the product should normally:
- Be unworn and unused
- Be in its original condition
- Have original tags attached where applicable
- Include original packaging where applicable
- Have valid proof of purchase
For activewear and clothing, items showing signs of wear, washing, alteration, stains, odors, or damage caused after delivery may not qualify for return.
Please review our full Return & Refund Policy for complete eligibility requirements.
11. Who pays for return shipping?
Customers are generally responsible for return shipping costs when returning an eligible item because of a change of mind, sizing preference, or similar customer-related reason.
If an item is confirmed to be:
- Damaged
- Defective
- Incorrect
we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
12. Do you charge a restocking fee?
No.
Shortwear does not charge a restocking fee for approved returns.
13. When will I receive my refund?
Once an approved return has been received and inspected, approved refunds are typically processed within:
5–10 business days after approval
Because Shortwear offers Cash on Delivery, COD refunds cannot automatically be returned to an original card payment method.
For an approved COD refund, our customer support team will contact you regarding the available refund method and any information required to process it.
14. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible at:
Email: support@shortwear.shop
Please include:
- Your order number
- Your name
- A short description of the issue
- Clear photographs of the item
- Packaging photos where relevant
Our team will review the issue and provide an appropriate solution.
15. Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different size, color, style, or product, you may contact us first.
If your existing item qualifies for return, you can return it according to our Return & Refund Policy and place a new order separately.
16. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible:
Email: support@shortwear.shop
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has already been shipped, cancellation may no longer be possible and the applicable return process may apply instead.
17. Do you store full payment card details?
For our current Cash on Delivery setup, customers generally do not need to enter payment card information for COD orders.
Shortwear does not ask customers to send card numbers, PINs, passwords, or other sensitive financial credentials through email or customer support communications.
18. What happens if I refuse a Cash on Delivery order?
Customers are expected to accept confirmed COD orders unless the order has been properly cancelled before dispatch where possible.
Repeated refusal of confirmed COD orders may result in future orders being restricted or declined.
If you no longer want an order, please contact us as soon as possible before shipment.
19. Is shipping free?
Yes. Shortwear currently provides free standard shipping across the United States.
20. How do I choose the right size?
Please review the sizing information provided on the relevant product page before placing your order.
Because sizing and fit may vary between different activewear styles, we recommend checking the available product measurements and size information carefully before ordering.
If you need assistance with sizing, contact us at support@shortwear.shop.
21. How should I care for my Shortwear activewear?
Always follow the specific care instructions provided with your item.
To help maintain the appearance and performance of activewear, avoid using washing or drying methods that conflict with the garment's care label.
Product-specific care instructions, where applicable, should take priority over general recommendations.
22. What are your customer support hours?
Our customer support hours are:
Monday–Friday, 9:00 AM–5:00 PM CT
You can contact us by email at support@shortwear.shop or by phone at +1 716 812 8688.
23. What is your business information?
Business Name: Shortwear
Business Address: 29212 Inverness Dr, Bay Village, CA 44140
Business Phone: +1 716 812 8688
Email: support@shortwear.shop
Customer Support: Monday–Friday, 9:00 AM–5:00 PM CT
Website: shortwear.shop