Shipping policy

At Shortwear, we aim to process and deliver orders as efficiently and reliably as possible. This Shipping Policy explains where we ship, estimated processing and delivery times, shipping costs, tracking, Cash on Delivery handling, and what to do if there is an issue with your shipment.

1. Shipping Area

We currently ship within the United States.

Orders can be placed through our website:

Website: shortwear.shop

2. Shipping Carriers

Orders may be shipped using trusted carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other reliable delivery partners depending on the destination and order requirements

The selected carrier may vary based on the shipping address, order size, product type, and carrier availability.

Where tracking is available, carrier and tracking information will be provided after your order has been dispatched.

3. Order Cut-Off Time

Our standard order cut-off time is:

2:00 PM CT, Monday to Friday

Orders placed before the cut-off time on a business day may begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on U.S. public holidays will generally begin processing on the next business day.

Our customer support hours are:

Monday–Friday, 9:00 AM–5:00 PM CT

4. Processing Time

Orders are generally processed within:

1–2 business days

Processing may include:

  • Order review
  • Order verification
  • Cash on Delivery confirmation where required
  • Product preparation
  • Packing
  • Shipping label preparation
  • Handover to the delivery carrier

Because Shortwear offers Cash on Delivery (COD) for eligible orders, we may contact customers to verify an order before dispatch where necessary.

5. Estimated Delivery Time

Standard delivery is typically estimated at:

5–6 business days after dispatch

Delivery times are estimates only and may vary depending on the destination, carrier performance, weather conditions, holidays, or circumstances outside our reasonable control.

6. Full Estimated Delivery Timeframe

The typical estimated timeframe is:

Order Processing: 1–2 business days
Estimated Transit Time: 5–6 business days
Estimated Total Delivery Time: 6–8 business days from the order date

Orders placed after the daily cut-off time, on weekends, or on public holidays may require additional time before processing begins.

7. Shipping Costs

Shortwear currently offers:

Free Standard Shipping Across the USA

Where any additional shipping charges apply to a particular order or service, they will be disclosed before the order is finalized.

8. Cash on Delivery Orders

Shortwear offers Cash on Delivery (COD) for eligible orders.

For COD orders:

  • Payment is collected at the time of delivery.
  • Customers should provide a valid phone number and complete delivery address.
  • Order verification may be required before dispatch.
  • Customers should ensure someone is available to receive the shipment and make payment.
  • Repeated refusal of confirmed COD orders may result in future COD orders being restricted or declined.

We may contact you using the contact information supplied with your order if verification is required.

9. Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time after dispatch for the carrier's tracking system to update.

If your tracking information does not update for an extended period, you may contact our customer support team for assistance.

10. Shipping and Delivery Delays

Although we aim to meet estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

  • Courier or carrier delays
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Remote delivery destinations
  • Operational or logistical disruptions

If your order experiences a significant delay, please contact us and we will do our best to assist you.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping details when placing an order.

Shortwear is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible:

Email: support@shortwear.shop

We will try to update the address where possible, but we cannot guarantee changes once the order has already been processed or dispatched.

12. Failed Delivery, Refused Orders, or Uncollected Packages

If delivery cannot be completed because:

  • No one is available to receive the parcel
  • The delivery address is incorrect or incomplete
  • The order is refused
  • A COD order is not accepted
  • The carrier cannot successfully complete delivery

the package may be returned to us or handled according to the carrier's procedures.

Where re-delivery is available, additional shipping or handling charges may apply if disclosed and applicable.

Repeated refusal or failure to accept confirmed Cash on Delivery orders may affect eligibility for future COD orders.

13. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Clear photographs of the damaged item
  • Photographs of the outer packaging where available

Contact us at:

Email: support@shortwear.shop

We will review the information and assist you according to our applicable Return & Refund Policy.

14. Missing Deliveries

If tracking indicates that your parcel should have arrived but you have not received it, please:

  1. Check the delivery location and surrounding area.
  2. Confirm whether another household member or authorized person accepted the delivery.
  3. Review the carrier's latest tracking information.
  4. Contact our customer support team if the package still cannot be located.

Where appropriate, we may work with the shipping carrier to investigate the delivery.

15. Changes to This Shipping Policy

Shortwear may update this Shipping Policy from time to time to reflect changes in our delivery services, shipping partners, operational practices, or applicable requirements.

The latest version will be available on our website:

Website: shortwear.shop

16. Contact & Business Information

For shipping questions, tracking assistance, delivery issues, or other inquiries, please contact us:

Business Name: Shortwear
Business Phone: +1 716 812 8688
Email: support@shortwear.shop
Business Address: 29212 Inverness Dr, Bay Village, CA 44140
Customer Support: Monday–Friday, 9:00 AM–5:00 PM CT
Website: shortwear.shop