Refund policy

At Shortwear, we want customers to shop with confidence. This Return & Refund Policy explains when returns may be accepted, how to request a return, who is responsible for return shipping, how refunds are handled, and what to do if an item arrives damaged, defective, or incorrect.

1. Return Window

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or is clearly stated on our website.

Website: shortwear.shop

2. Eligibility for Returns

To be eligible for a return, the item should:

  • Be unworn, unused, and in its original condition
  • Have original tags attached where applicable
  • Include the original packaging where applicable
  • Be free from stains, odors, washing, alterations, or other signs of wear
  • Include any accessories or other items originally supplied with the product
  • Be accompanied by proof of purchase, such as your order number, confirmation email, or receipt

We may request photographs or other information before approving a return.

3. Non-Returnable Items

Returns or refunds may be declined for items that are not eligible, including, where applicable:

  • Worn, washed, damaged, altered, or modified clothing where the issue was not caused by Shortwear
  • Items with removed tags where tags were originally attached
  • Items showing signs of use, stains, odors, or improper care
  • Items returned after the applicable return period
  • Personalized or custom-made products
  • Gift cards
  • Final-sale products where clearly marked and permitted by law
  • Items that cannot reasonably be returned for health or hygiene reasons once the applicable packaging or hygiene protection has been removed, where permitted by law
  • Any product clearly identified as non-returnable where permitted by applicable law

This section does not limit any mandatory consumer rights you may have under applicable law.

4. How to Request a Return

To request a return, contact our customer support team at:

Email: support@shortwear.shop

Please include:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Relevant photographs where necessary

If your return is approved, we will provide return instructions.

Please do not send an item back before receiving return authorization from Shortwear.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are generally responsible for return shipping costs.

For customer-remorse returns, such as ordering the wrong size or color, selecting the wrong product, or changing your mind, return shipping costs may be the customer's responsibility.

If Shortwear confirms that an item was delivered damaged, defective, or incorrect, we will provide an appropriate solution based on the circumstances and applicable law.

We recommend using a trackable shipping service when returning an item.

Shortwear does not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, color, size, or style, please contact us first. If your original item is eligible for return, you may return it under this policy and place a separate new order.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:

Email: support@shortwear.shop

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging where relevant

Once the issue has been reviewed and confirmed, an appropriate remedy may include:

  • Replacement
  • Refund
  • Another remedy required under applicable law

Please keep the item and packaging until we advise you how to proceed.

8. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will generally be processed within 5–10 business days after approval.

Because Shortwear offers Cash on Delivery (COD) for eligible orders, COD refunds cannot automatically be returned to an original card payment method in the same way as an online card payment.

Where a COD refund is approved, our customer support team will contact you regarding the available refund method and any information reasonably required to complete the refund.

Processing times may vary depending on the refund method used.

9. Cash on Delivery Returns

For Cash on Delivery orders:

  • A return must still meet the eligibility requirements in this policy.
  • Refusing a parcel at the door does not automatically guarantee a refund or approved return.
  • Customers should contact Shortwear first if they wish to cancel or return an order.
  • Repeated refusal of confirmed COD orders may affect eligibility for future COD orders.

If payment has already been made to the courier and a return is later approved, the refund will be handled according to the approved refund method communicated by our customer support team.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible:

Email: support@shortwear.shop

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, the return process may apply after delivery, subject to this policy.

Please also review our separate Cancellation Policy for additional information.

11. Return Address

Please contact us before sending any item back.

If your return is approved and you are instructed to return the item to our business address, use:

Shortwear
29212 Inverness Dr
Bay Village, CA 44140
United States

Please do not send unauthorized returns to this address.

12. Missing Return Packages

Shortwear is not responsible for return parcels lost in transit where the return shipping was arranged by the customer, except where otherwise required by applicable law.

For this reason, we recommend:

  • Using a trackable shipping service
  • Keeping your shipping receipt
  • Retaining the tracking number until your return has been completed

13. Refund Exceptions

Original shipping costs or other charges may not be refundable where permitted by applicable law, unless the return results from a damaged, defective, incorrect, or otherwise eligible product issue.

Any mandatory consumer rights that apply to your order remain unaffected.

14. Changes to This Policy

Shortwear may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, operational requirements, or applicable laws.

Any updated version will be published on:

Website: shortwear.shop

15. Contact & Business Information

For return requests, refund questions, damaged-item claims, or other support inquiries, please contact us:

Business Name: Shortwear
Business Address: 29212 Inverness Dr, Bay Village, CA 44140
Business Phone: +1 716 812 8688
Email: support@shortwear.shop
Customer Support: Monday–Friday, 9:00 AM–5:00 PM CT
Website: shortwear.shop